It is very easy to place an order. Follow the instructions detailed in the chapter “How to buy” of the menu you have on top.

You will receive an e-mail in your mailbox at the end of the process of purchase that will be useful for you in future. This e-mail contains the details and the number of your order, which you will need in the future to manage it.

Yes, you can. Your number of order will be useful for it. Send us an e-mail with this number and the word MODIFY as subject of the e-mail and you will be able to change the address of delivery, the data of the invoice, and any other data of your order that you might want to change.

All sales are definitive, except:

• - we had not begun ticket managing yet.
• - we had incurred in some demonstrable error while managing or formalizing your order's delivery.
• - we communicated you the impossibility to acquire any product of your order. You can cancel your order and request the return of the total amount you have paid for it.

We will confirm to you the possibility of return in 48 hours and, if it is the case, we will refund the total amount of your order before 10 working days. If these 10 days pass and you have not received your order, please, send us an e-mail to info@fans-tickets.es with the word CANCELLATION, your name and number of order as the subject of the e-mail. In this e-mail, please indicate us the day you asked for cancellation, and we will refund to you the money in 24 hours.

We offer you the refund of the face value of the ticket, a ticket for that same game the day that it will be definitively celebrated or a ticket for another game (this last possibility may suppose additional costs).

If we receive an order we think might be too complex for us, we will contact you to evaluate risks and to minimize them in order that you can enjoy the event you desire.

Yes, you can. We are a management company, we do not offer ilegal ticket resale, so there is no problem in engaging only ticket management. You are able to configure your own package of purchase and you only pay for you want to buy.

In many cases we have access to tickets of both teams's zones, so we can not offer an absolute guarantee as to the zone where you will be seated. If you wish to, please specify in the “Observations” gap, that "you prefer" or that "you are only interested in" the ticket if it is for a particular zone.

Ticket management usually implies some costs that we have to incurr in. This increases the ticket’s final price. Thereby it must be understood that not all surcharge of the ticket corresponds to our commission. We will always detail in the receipt or the invoice in precise terms what we have paid for the ticket and what we charge for management, so that it will all be clear for you.

Sometimes requests of orders can not be acquired through the habitual canals of selling, because the demand is too high and prices increase.

Yes, but only upon certain events. These discounts are applied by the organizational entities on the price of the ticket. Hence, we advise you to read the “Tickets information” shown on each section page of every event. There you will find information about the discounts the organizers apply to children, students, pensioners and professional associations or any other groups.

We contemplate certain discounts in our “Companies Area”. We also contemplate the possibility of additional discounts in the event of groups or big orders. Hence, we advise you to get in touch with us if that might be your case.

Generally we will not be able to detail you the position of your seats, but we can guarantee you all our experience will be used to offer you the best possible position we can. If we don´t consider it optimal within the category you choose (because there is no other one available in the same category), we will inform you before the purchase is definite, so you can decide if you give us your conformity or not.

Tickets for some events are classified in 3 kinds of categories. For example, soccer, basketball or rugby tickets on category 1 correspond with downside and closer stands on the larger side of the court of game. Tickets on category 2 correspond with upside stands on the larger side and downside stands on the goal (behind the keeper, basket or posts). And the tickets on category 3 correspond with the upside stands on the goal.
We advise you to consult every event peculiarities to check that the previous premises are the same in your case.

We will always try to inform you on our website of the exact schedule of events in the “++ info” column on the right side of each product (game, session or event), although we advise you to confirm this information through the local media.

It means that we can not offer the exact price for that product because we do not have availability through our habitual access. It does not mean that we can not offer you your tickets. Either the price or the conditions of ticket management are unusual. In that case we beg you to get in touch with us (by phone or e-mail) in order to be informed of new conditions and, if precise, to place your order.

Fans basically travel to watch a certain event and they are only interested in the flight and the hotel if they are certain they will access tickets. FANSTICKETS is the best way to be sure you will have it all at the same time and you will not run out of flights once you have tickets or vice versa. Besides, the flight and lodge does not necessarily have to imply a surcharge for you. All with the extra value that you do not have to worry about anything in order to enjoy the event of your choice.

You have an e-mail form to contact us on the right side of the upper menu of the website. Besides, we offer you our telephone numbers under the “Contact” chapter (“++ info” column).

FANSTICKETS is a legitimate and responsible company. All the tickets we manage are physically in our hands first, as we do not want to betray the confidence our clients deposit in us in any possible way. We take responsability for all our negotiations and orders placed.

Of course. We are open to all kind of events. We intend to grow as your needs grow. You can request it to us by email or phone.

Yes, if they were available on the website at the moment of the purchase and you have paid them they are totally guaranteed. If you have requested them through the "Contact" fill-out form we can not guarantee them to you 100%, but you can be sure we will do as much as we can to satisfy your request.

Yes. Thanks to our partner travel agencies, we can organize a trip to your measure so you can attend the event you desire.

Yes. You can delegate on us, in addition to the flight ticket and the hotel, the search for any other things that might be useful for your travel, such as a guidebook or a dvd with audiovisual information from the city or country you are going to visit.

Yes. You can communicate us any extra you might need with an email so we can add your new demand to your previously placed order. Please write as subject for this e-mail your order number and the word "EXTRAS". As soon as it is received we will communicate you the total amount that the extras amount to and we will manage it all as soon as possible.

Yes, through the travel agencies we have as partners we can organize your holidays however you want.

We accept the bank card payment (credit and debit), direct income or bank transfer payment to our accounts (Cajamadrid and Caja España banks) as well as direct cash payment (only in our offices). We advise you to read all of the information that concerns each form of payment available under the "How to buy" chapter of our website top´s menu. Some of them have restrictions or additional costs.

Once you give us your conformity in the step 2 of the purchase process, our website gives your bank the order to charge the total amount of your purchase onto your card. If there is no problem, we will receive the payment confirmation at the moment and we will be able to begin the management of your order as soon as possible.

No. VAT represents 16 % of the total amount of your order. It will be detailed so in your invoice.

We offer you several possibilities to receive your order as easy as possible. You can request we send it to you by 24 hour service courier wherever you are or you can pick it up in any one of our offices up to an hour before the celebration of the event. We advise you to read all of the information related to each form of delivery available under the “Delivery method” chapter of our website on the upper menu because each of them imply different characteristics and costs.

Not necessarily. We understand that the address of delivery designated by you is of your maximum confidence and any person there can pick up your order at any time. You can also specifically state in the “Observations” window of step 2 of the purchase process the person that you authorize to pick up the shipment, for which you will have to detail his or her name, surnames and ID number. It is also a good idea to use your work or hotel address as delivery address, as someone will probably always be available to pick up the delivery.

Yes, but it is only possible in Madrid and Barcelona at the moment. This possibility ends an hour before the celebration of the event.

Yes, if you do it before we send you the tickets and you request it by e-mail to info@fans-tickets.es indicating as subject of your e-mail “MODIFICATION” word, your number of order and, in the e-mail text, the new direction you want us to send you the order.

Delivery charges vary depending of destination and the delivery option chosen.
Provinces of Madrid or Barcelona.
Rest of Spain.
EU countries.
European non EU countries.
Rest of the world.

We advise you to read all the information available under the "Delivery method" chapter of our website on the upper menu, where you will find more information about these matters.

As soon as we have all the products of your order we will send it to you under the option you have chosen, but you must consider the tickets are not printed by the organization until a few dates before the celebration of the event. We will detail when they will be approximately printed (and therefore when we will be able to send them to you) under the “Tickets emission” chapter of the “Tickets information” window specific to each event.

The approximate delivery period since we receive them is 1 day for deliveries to Madrid, Barcelona and the rest of Spain, 2 days for Canary and Balearic islands, 3 days for the rest of Europe and among 4-7 days for the rest of countries. Consider our courier partner does not deliver on Saturday, Sunday or Holidays. Therefore time limits explained previously include working days only.

The personal details you give us are stored in our personal data base with the one and only purpose to do the management of the products you request us as well as their delivery. We will not transfer your data to other companies as to avoid they send you publicity you do not desire. And we will only send you ours if you request it to us expressly in an email or informative newsletters form.

Your banking data is used only by your bank and ours. They will contact in telematic form at the moment so the payment becomes effective. We do not have access to your banking data anytime (neither card number neither account number). Hence, and because we use the secure payment technology on line SSL (that encrypts the information when it travels through the net) our payment method is 100% secure and reliable for all our clients, because only the banks have access to that part of information you give us.

Besides, FANSTICKETS has taken all of the necessary measures about technology and security in the data you give us for storage, submitting to the Spanish Data Protection Organic Law (LOPD).

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