because...

1. FANSTICKETS is a legitimate company. And we show this way with our fiscal information in our Legal Ad.

“Information to give Law 34/2002 fulfillment
The present legal ad, (from now LEGAL AD) regulates the use of the site, from now the "SITE" that FANSTICKETS S.L. (from now "FANSTICKETS"), with domicile in Madrid, 9th floor letter D of 31st of Hilarion Eslava street, provided with the F.I.C. B84862028, and registered in the Mercantile Register of Madrid, Book 23353, folio 88, section 8, page M-418838, registration 1, puts at the disposal of internet users through the following internet addresses…”

2. Our payment method is 100% secure (SSL).

In FANSTICKETS we have made an effort to the maximum so that your payment and your purchase are 100% secure and so that your bank data are only used by who should make it, the bank entities that carry out the transaction.

The company of on-line security, Thawte, credits with our sure payment certificate we do not even have access to your card number or bank account number.

Thanks to our system of security and encryptation of bank data SSL (Secure Socket Layer), the bank entities that participate in the transaction exchange that information encrypted only to be able to carry out the payment.

3. All our tickets are 100% legitimate and supervised by us.

To avoid any type of deception or problem, all the tickets we assign to our clients are supervised by us or for anyone of our habitual suppliers of trust. All of us make sure the tickets are authentic and come from official sources and sale channels. This way, our clients will always know that buying in FANSTICKETS will be able to have the security they will enjoy the event for which the tickets have been bought.

4. Our delivery is 100% sure and on time for the event.

Because FANSTICKETS make an effort in finding to the best partners in each one destination we carry out our shippings. To work with MRW for the shippings inside Spain and with UPS and NACEX for the international shippings gives us the best and more reliable covering in our deliveries.

5. We pay you 125% of your purchase if we don´t complete.

In FANSTICKETS we want to give the biggest tranquility and trust possible to our clients. And for that we commit us openly through our portal to return the entire amount of the purchase, increased in 25% more*, to anyone of our clients that had paid their order once we have committed to be gotten it, in case finally we didn't make it.

To impose ourselves a penalization is the best form of demonstrating to our clients that our commitment is the maximum and we don't want to fail them. Besides palliating the possible damages we had been able to cause them.

*The 25% more of the penalization will be applied to orders whose amount doesn't overcome the 2000€.
In the rest of cases, the penalization will be of 500€ as maximum.

6. We return you 100% of your purchase in case you want to cancel your order.

Such and as we reflect it in our Legal Ad, we return you 100% of your purchase provided one of the following suppositions is given:

• - that we had not begun the management of this order.
• - that we had incurred in some demonstrable error when we negotiate or formalize the shipment of your order.
• - that we communicate the client the impossibility of acquiring some of the products of the order.

7. Our clients and years of experience in the sector guaranteed us.

In FANSTICKETS, our objective is to fulfil the desires of our clients. And we understand, the best form of demonstrating it, is to show to all those that don't know us the experiences that others have had with us.

In each event and in the Testimonies section we show you to a great number of our clients that have already delegated in us the management of their tickets. And always with success.

8. Our offer of events is the widest

Nobody offers the possibility to get your tickets for so many and so varied events. If it doesn't figure among those that offer you in our web, you can request us presupposed without obligation for any other event by email or by telephone.

9. We have the best service to the client, so that you repeat with us

With a physical and phone attention in our offices with 8 hours a day (from 10:00 at 14:00h and from 16:00 at 20:00h. GMT+1) every day of the week*. Everything makes it our clients to find the attention they need in all moment, as well as the tranquility of knowing they can came to us if any problem arise them.

Also, we have a telephone of emergencies to assist our clients out of our habitual schedule in the days that the events we offer take place. We will be able to this way to solve the last time problems that could arise to our clients.
You will be able to find it in “Contact” section of the main menu of our website.

Telephones: +34 654 136 136 // +34 654 136 137 // +34 91 550 36 33
Address: 9th floor, letter D, in 31st of Hilarion Eslava street. Postal Code: 28015. Madrid. Spain
Email: info@fanstickets.net

* We only rest some saturdays or sundays with no matches scheduled.

We want to give the best possible service to the clients so they repeat with us.

10. Our method is the simplest and the most reliable.

Nobody offers their clients a simpler form to purchase their tickets. Just by a telephone call or through our web with a simple and intuitive process of on-line purchase our clients can eive their tickets at home in 24 hours only.

We don't request you to trust in us, but enjoy the security we give you.